ANNOUNCEMENT TO ALL T-MOBILE-LTE SUBSCRIBERS

PLEASE BE ADVISED OF A PROGRAM CHANGE AS DICTATED BY T-MOBILE

T-Mobile has announced a change in their LTE service to enable better management of their network due to the overwhelming impact from COVID-19.

PROGRAM CHANGE HIGHLIGHTS

  • Change to the LTE program begins as of August 29, 2020
  • Usage will be limited to 850 GIGS
    • If 850 GIGS is exceeded, your SIM card will be suspended for usage until the next cycle which begins on the 2nd of each month, at which time your card will reactivate for use
    • T-Mobile has not designed a system for individuals, nor SkyNet, the ability to check data usage throughout the month as this was not previously needed. Unfortunately, at this time, your only notification will be when the card stops working, and then will reactivate on the 2nd of the next month.   Should data monitoring become available, we will notify our subscribers
  • Monthly service fee will increase by $10 per month
    • SkyNet Broadband, Inc. will NOT be passing this increase on to our subscribers, therefore your monthly service fee will remain the same

MISCELLANEOUS

  • SkyNet Broadband, Inc. is a reseller of the LTE T-Mobile service, therefore dependent on T-Mobile and their program terms and conditions
    • SkyNet does not have the ability to control or change T-Mobile’s programs
    • SkyNet does not have control nor are we notified regarding T-Mobile’s system/towers which includes system outages, repairs, and the speeds your device receives
  • Historically, there have been very few subscribers to exceed the 850 GIG usage in a month
    • Due to this, there will likely be minimal to no major impact to majority of subscribers
  • Ways you can assist in ensuring you remain below the 850 GIG limit
    • Refrain from unattended data usage, e.g. unattended video streaming, i.e. falling asleep while Netflix continues to stream, this continues to use data against the 850 GIG limit
    • Remember the downloading of new video games and/or game updates can sometimes reach as high as 200 GIGS per download
    • These are just a couple of examples of the heavier usages of data that could cause you to exceed your 850 GIG limit

Thank you,

SkyNet Broadband, Inc.