MAS
MAS Answering Service Questions
August 15, 2024 – ATTENTION MAS CUSTOMER SERVICE
as of 8/14/24 – service was restored to those living on Garden Grove Road, 226th Ave and 206th St.
as of 8/13/24 – The road construction on County Road 73 in Becker has cut our line servicing those living on Garden Grove Road, 226th Ave and 206th St. Our crew is working to repair the line as quickly as possible and we will send email updates. There is a front end recording on the 844# indicating this.
as of July 24, 2024 – MAS – We are in process of changing our name from SkyNet Broadband Inc to NETworx Broadband Inc. Same company ONLY the name has changed. Refer to your supervisor for the specific changes when answering calls.
Fiber Optic Internet Questions
You are not obligated to continue paying on the contract unless you have signed up with a promotional package. We would love for you to pass our information along to the next owner!
To get signed up for fiber you need to go to our website at https://networxbroadband.com. At the top of the screen click on “Availability” or on any button labeled “Check Availability”. The first page you come to will allow you to choose your speed and whether you want a contract or not. You will then be sent to a page to enter your name and address. If you chose a contract, the system will direct you to the contract to review and sign and then automatically direct you to the “Right-of-Access” contract. This agreement will give us permission from you, the homeowner, to install our fiber from the street to your home. The final page is a calendar to select your installation day/time, however, if you have already scheduled with one of our customer service representatives, you can close your browser, you do not need to select an appointment.
Yes, we are not a telephone company like your current local provider but we have the ability to provide a VoIP phone service using your internet connection however, we will not be able to use your existing number you currently have. We can provide you with a new number for your area though.
We will be bringing Fiber to a box mounted on the outside of your house and then running Fiber from the box right to the router we provide.
We need to use one of our routers to connect to our network, however, our router will have open Ethernet ports which will allow you to connect your own router and other devices such as , desktop computers or TV’s.
NETworx will provide you with a router and WIFI when we install your new service. We do offer additional WIFI extenders for a small monthly fee for each additional extender, however your initial equipment does not have any rental fees!
No! Installation is entirely FREE! We do have an install fee if you live in Carefree Country Club.
No! You will never be “throttled” for any reason.
No! There are no limits to how much data you want to use.
Currently, we are offering 300 Mbps, 1 Gig and 5 Gig down and symmetrical up. i.e. Symmetrical means equal to whichever download speed you choose, e.g. 300Mbps down x 300Mbps up
No. But we do offer 1, 2 and 3 year contracts for lower prices. You save when you sign up for a contract.
We do have the ability to get you a static IP or also known as Public IP addresses with an additional charge.
Fiber has the lowest latency in the world. You can expect less then 20 milliseconds.