MAS
MAS Answering Service Questions
July 23, 2026 – ATTENTION MAS CUSTOMER SERVICE
Update as of 7/23/2026 11:30am
Your internet service has been restored.
As always, we like to provide as much detail as we can to keep you informed. Our initial analysis indicated aggressive digging at the roundabout exactly where our mainline is located. However, further analysis indicated the issue was upstream from our network which is out of our control. We do not have details of exactly what happened and should we gain more insight will definitely share our findings.
Thank you for for your support, we really appreciate those who have reached out to provide that support! Please know our team is even more affected when your internet is down as they know how important internet is to every one and every day life and they work with tireless and stubborn persistence to restore service. Unfortunately, when it is out of our network we rely on others, not in our team, to provide the same focus and effort.
If you have any questions, please contact us via email – [email protected]
Thank you!
NETworx Broadband Support Team
as of 7/23/2026 we are experiencing a system wide outage. Here is the email sent to the subscribers:
Initial analysis of the service outage is related to the roundabout being installed on 97th St and 165th Ave. Work in the ditch has cut the fiber line. We do not have an ETA on the fix and restoration of service. We will send updates via email once we know more details.
If you have any questions, please contact us via email – [email protected]
Thank you!
NETworx Broadband Support Team
Fiber Optic Internet Questions
You are not obligated to continue paying on the contract unless you have signed up with a promotional package. We would love for you to pass our information along to the next owner!
To get signed up for fiber you need to go to our website at https://networxbroadband.com. At the top of the screen click on “Availability” or on any button labeled “Check Availability”. The first page you come to will allow you to choose your speed and whether you want a contract or not. You will then be sent to a page to enter your name and address. If you chose a contract, the system will direct you to the contract to review and sign and then automatically direct you to the “Right-of-Access” contract. This agreement will give us permission from you, the homeowner, to install our fiber from the street to your home. The final page is a calendar to select your installation day/time, however, if you have already scheduled with one of our customer service representatives, you can close your browser, you do not need to select an appointment.
Yes, we are not a telephone company like your current local provider but we have the ability to provide a VoIP phone service using your internet connection however, we will not be able to use your existing number you currently have. We can provide you with a new number for your area though.
We will be bringing Fiber to a box mounted on the outside of your house and then running Fiber from the box right to the router we provide.
We need to use one of our routers to connect to our network, however, our router will have open Ethernet ports which will allow you to connect your own router and other devices such as , desktop computers or TV’s.
NETworx will provide you with a router and WIFI when we install your new service. We do offer additional WIFI extenders for a small monthly fee for each additional extender, however your initial equipment does not have any rental fees!
No! Installation is entirely FREE! We do have an install fee if you live in Carefree Country Club.
No! You will never be “throttled” for any reason.
No! There are no limits to how much data you want to use.
Currently, we are offering 100Mbps, 500 Mbps, 1 Gig and 5 Gig down and symmetrical up. i.e. Symmetrical means equal to whichever download speed you choose, e.g. 500Mbps down x 500Mbps up
As of June 2025 we do not offer contract rates/contracts outside of Carefree County Club. Carefree Country Club requires a 3 year contract for service.
We do have the ability to get you a static IP or also known as Public IP addresses with an additional charge.
Fiber has the lowest latency in the world. You can expect less then 20 milliseconds.