SUPPORT
You are not obligated to continue paying on the contract unless you have signed up with a promotional package. We would love for you to pass our information along to the next owner!
To get signed up for fiber you need to go to our website at https://networxbroadband.com. At the top of the screen click on “Availability” or on any button labeled “Check Availability”. The first page you come to will allow you to choose your speed and whether you want a contract or not. You will then be sent to a page to enter your name and address. If you chose a contract, the system will direct you to the contract to review and sign and then automatically direct you to the “Right-of-Access” contract. This agreement will give us permission from you, the homeowner, to install our fiber from the street to your home. The final page is a calendar to select your installation day/time, however, if you have already scheduled with one of our customer service representatives, you can close your browser, you do not need to select an appointment.
Yes, we are not a telephone company like your current local provider but we have the ability to provide a VoIP phone service using your internet connection however, we will not be able to use your existing number you currently have. We can provide you with a new number for your area though.
We will be bringing Fiber to a box mounted on the outside of your house and then running Fiber from the box right to the router we provide.
We need to use one of our routers to connect to our network, however, our router will have open Ethernet ports which will allow you to connect your own router and other devices such as , desktop computers or TV’s.
NETworx will provide you with a router and WIFI when we install your new service. We do offer additional WIFI extenders for a small monthly fee for each additional extender, however your initial equipment does not have any rental fees!
No! Installation is entirely FREE! We do have an install fee if you live in Carefree Country Club.
No! You will never be “throttled” for any reason.
No! There are no limits to how much data you want to use.
Currently, we are offering 300 Mbps, 1 Gig and 5 Gig down and symmetrical up. i.e. Symmetrical means equal to whichever download speed you choose, e.g. 300Mbps down x 300Mbps up
No. But we do offer 1, 2 and 3 year contracts for lower prices. You save when you sign up for a contract.
We do have the ability to get you a static IP or also known as Public IP addresses with an additional charge.
Fiber has the lowest latency in the world. You can expect less then 20 milliseconds.
Our entire system is automated so all you have to do is insert a credit card onto your online account and you are all set! Our system will charge your card once a month and send out warning emails if your card is going to expire or the transaction was not able to process.
No! We don’t charge tax or any kind of hidden fees. The rate you are told is the rate you pay and nothing more!